David's Bridal Now Offers 24 Hour Customer Support with LivePerson Chatbots (vr, 09 apr 2021)
David's Bridal will now offer round the clock customer support using automated chatbots to improve customer experiences.
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Alorica Solutions Help MLB Win Two Stevie Awards (Tue, 06 Apr 2021)
The MLB has earned two Stevie Awards thanks in part to its relationship with customer solution provider Alorica.
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Hospitality Industry Struggles with Risks to Customer Data (Wed, 31 Mar 2021)
Hotel workers working remotely may be putting the industry at risk, due to minimal oversight and lack of technical security.
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LiveVox Releases Version 15 of Contact Center Platform (Fri, 26 Mar 2021)
LiveVox's latest contact center platform update provides agents with unified channels to improve overall customer experience.
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Hapag-Lloyd Selects SITA's Customer Service Platform for Latest Customer Service Strategy (Fri, 26 Mar 2021)
Hapag-LLoyd has teamed with SITA to improve customer service and remote communications for contact center agents.
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