Nuance Debuts 'Digital Front Door' for Patient Engagement in Healthcare (wo, 13 jan 2021)
What is a "patient engagement virtual assistant platform"? It's a way to use artificial intelligence (AI) to take an increasingly complex patient journey in healthcare and bring it together into a unified whole. It's a way to anticipate that customers will use different media to interact with a healthcare organization, and that they expect those media to be unified.
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Conversational AI Becoming an Integral Part of Messaging Platforms (Fri, 08 Jan 2021)
Messaging platforms are becoming the de facto form of communication for many individuals and organizations. As they evolve this year, we can expect to see more conversational AI and natural language processing features built in to boost customer engagement.
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Hospital Turns to AI for Call Center Management (Tue, 05 Jan 2021)
Due to the overwhelming demand in the healthcare industry, hospitals are using artificial intelligence and automation to help manage the massive influx of calls.
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Tailored Customer Experiences to Reshape Consumer Landscape (Wed, 30 Dec 2020)
The customer experience has new challenges due to the pandemic, and technology is is stepping in to deliver a more personalized experience to bring offline quality to the digital world.
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Bigtincan to Acquire ClearSlide for Leadership in Sales Enablement (Wed, 30 Dec 2020)
The acquisition deal combines two string players in the sales enablement space bringing together a more complete solution for sellers to engage buyers in the digital world, said the companies. By combining ClearSlide's sales engagement capabilities with Bigtincan's sales readiness and sales asset management capabilities, Bigtincan will create a complete solution for sellers to learn, access sales assets, and engage with buyers virtually or in person.
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