TouchPoint Accelerates Contact Center Performance Management with Platform Update (wo, 25 nov 2020)
Better collaboration and workforce productivity have long been a challenge for call center managers. Now with remote workforces taking over, workplaces must have the support they need to track and record performance and reach agents from a distance.
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Verint Helps Reinvent Teachers Lounge (Fri, 20 Nov 2020)
Verint announced that Newsela is leveraging the Community solution to reach teachers and educators across the country, and empower them with access to collaboration and best practice.
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Bond Protects Employee Security Outside of the Office (Wed, 18 Nov 2020)
Bond, a company offering a Personal Security-as-a-Service platform and team of trained Personal Security Agents are focused on delivering a solution for this need in the current market.
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AI-Driven Customer Service Workflow Company Ushur Raises $25 Million (Mon, 16 Nov 2020)
Many companies today are looking to transform their customer communications to a "digital-first" model for customers who are happy to trade phone calls and physical mailers for more convenient web, mobile and email engagement. As the mix of media and the processes become more complex in the call center, however, companies are finding that they need a way to automate the workflow. Enter artificial intelligence, or AI.
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2020 NICE inContact CX Transformation Benchmark Brings AI to Fore (Fri, 06 Nov 2020)
The week, NICE inContact revealed the results of the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, and businesses are investing in artificial intelligence as well as digital channels to improve CX.
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