Concentrix Introduces New Customer Experience Platform (di, 20 okt 2020)
Concentrix has announced a new product, its Concentrix Experience Platform (XP), a platform for next generation customer experience management. The goal of the platform, according to the company, is to digitally empower customers and agents alike, particularly in an era of increased teleworking.
>> meer lezen

Balto Boasts $10M Series A (Fri, 16 Oct 2020)
This week, Balto, a provider of Al-powered real-time guidance for contact centers, announced the close of its Series A round of funding, with investment from Sierra Ventures, Jump Capital, OCA Ventures, Cultivation Capital and others amounting to $10 million.
>> meer lezen

H&M Using Nuance Virtual Assistants for Live Chat on Google Search & Maps (Wed, 14 Oct 2020)
Improving customer engagement capabilities has been a critical focus for businesses, especially during COVID-19, with spikes in calls to contact centers and online chat assistance. To take their customer communications to the next level, fashion retailer H&M has announced customers will now be able to engage with their virtual assistant right through Google Maps and search.
>> meer lezen

Call Center Operations Complicated by Robocalls (Wed, 07 Oct 2020)
Ever wonder why the volume of automated outbound calls (a/k/a "robocalls") has escalated so fiercely in recent years? One reason is that the technology to place hundreds of simultaneous calls has become widely available to just about anyone.
>> meer lezen

Cresta Announces Amazon Connect Integration (Tue, 06 Oct 2020)
Cresta announced the Cresta AI platform integration with Amazon Connect. Amazon Connect users can now access personalized real time coaching via the AI contact center solution to better serve customers, boosting sales and support.
>> meer lezen