Emplifi Adds Messenger API for Instagram (vr, 11 jun 2021)
Social media customer service has become an increasingly important channel for businesses to focus on. Today's customers not only want instant access to brands they do business with but they are also looking for those interactions to happen on the channels of their choice.
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DCM Supports Canadian Financial Institutions with Management Platform (Fri, 11 Jun 2021)
DCM will be partnering with Canada's top financial institutions to deliver communications solutions for improving customer experiences.
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Gnani.ai Helps Customer-Face Companies Bridge the Digital Divide (Thu, 10 Jun 2021)
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will shape its future, according to natural language processing and artificial intelligence company Gnani.ai.
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Cabify Selects Talkdesk to Automate Contact Center (Fri, 04 Jun 2021)
The proliferation of mobile devices and advanced installation of networks has increased mobile app users across the globe. Cabify, a mobility company in Spain and Latin America that provides driver services to consumers and businesses, recently turned up the volume on its offering with the help of Talkdesk.
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Zappix Unveils 'Agent Assist' for Simplified Customer Service (Wed, 02 Jun 2021)
In an effort to dramatically reduce call times and speed up customer interactions, Zappix has created "Agent Assist" to automate standard customer inquiries and procedures
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