Shifting Focus to Customer Experiences Can Ensure Long Term Business Success (di, 14 sep 2021)
Customer experiences should no longer be an afterthought for business development, as research has demonstrated the potential value of retaining a loyal customer base.
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Enigmai to Test New WFM Business Suite in Tel-Aviv (Fri, 10 Sep 2021)
Workforce management improvements are important in the call center. In the municipal setting this importance is even greater. Having efficient, productive staff is especially critical. Golden Star Enterprises, an investment firm focused on technology start-ups has announced that its wholly-owned subsidiary, Enigmai, will be testing out it's new business suite in a 2 phase pilot program with the City of TelAviv in Israel.
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NLP Startup Cohere Snags $40 Million in Fresh Funding (Fri, 10 Sep 2021)
Cohere, a small company focusing on natural language processing models for artificially intelligent systems, has secured $40 million in investment funds from new and established investors.
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RevSpring's Outbound IVR Solution Now Available with Epic EHR Solution (Thu, 09 Sep 2021)
While electronic health records (EHR) are mandated in U.S. healthcare settings, the rollout of the technology has been bumpy, often because different elements of the EHR system aren't well integrated, or institutions and offices are using different solutions that don't communicate with one another at all. As a result, in recent years, healthcare technology providers have been racing to build a more cooperative, integrated kind of EHR.
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TCN Releases Online Guide for Managing Call Center Agents (Thu, 02 Sep 2021)
Managing call center agents isn't the same job it was 20 years ago. Today, agents are more likely to be geographically dispersed (from home or remote offices), they're more likely to be sharing manning of the call center with outside agencies, and they're juggling a variety of different communications media. The management skills of the past simply don't apply very much anymore.
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